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Marketing When Customers Are Spending Less: How to Keep Growing in Uncertain Times

It’s no secret that the economy feels a little unpredictable right now. Costs are shifting, consumer confidence is shaky, and businesses are seeing tighter wallets across the board. But here’s the truth—cutting back on marketing in response is the fastest way to stall growth. The brands that weather uncertain times aren’t the ones that pull […]

Table Of Contents

Table Of Contents

It’s no secret that the economy feels a little unpredictable right now. Costs are shifting, consumer confidence is shaky, and businesses are seeing tighter wallets across the board. But here’s the truth—cutting back on marketing in response is the fastest way to stall growth.

The brands that weather uncertain times aren’t the ones that pull back; they’re the ones that pivot. They get sharper, more strategic, and more creative. And the best part? You don’t need a massive budget to do it.

1. Double Down on Your Most Profitable Channels

When money gets tight, businesses often take a spray-and-pray approach, trying everything to see what sticks. The problem? That burns through resources fast. Instead, take a data-driven look at where your best leads, conversions, and sales are actually coming from.

  • Which marketing channels have consistently driven revenue?
  • Which ones have the lowest customer acquisition costs?
  • Where are your highest-value customers coming from?

Once you know, reallocate your budget to double down on what works and cut what doesn’t. If paid ads are delivering the highest ROI, lean in. If organic content is driving the best engagement, invest in scaling it up.

Example: When Airbnb saw a slowdown in travel, they didn’t pump more money into broad advertising. Instead, they doubled down on what worked—direct relationships with hosts and personalized marketing. The result? They maintained growth while competitors struggled.

2. Adapt Your Messaging to Match the Moment

People are still buying, but they’re more intentional about where their money goes. This means your messaging needs to speak directly to what they value right now.

  • If customers are cutting back, emphasize long-term value and cost savings.
  • If they’re looking for security, highlight trust, reliability, and guarantees.
  • If they’re still spending on small luxuries, position your brand as an affordable indulgence.

The key is understanding how your audience’s mindset has shifted and meeting them there.

Example: During economic slowdowns, Starbucks doesn’t push expensive, aspirational branding. Instead, they highlight value—things like their rewards program, limited-time deals, and at-home coffee options.

3. Keep Your Brand Visible (Even If Your Competitors Aren’t)

When companies panic and slash their marketing budgets, something interesting happens: less competition for attention.

Many businesses pull back from advertising, content, and outreach when things get uncertain. But those who stay visible? They gain market share while everyone else disappears.

  • Keep running ads (but optimize them for cost-efficiency).
  • Stay active on social media and in your customers’ inboxes.
  • Invest in brand awareness efforts like PR and partnerships.

Example: In 2008, while most companies slashed their ad budgets, Amazon increased its marketing spend and refined its messaging. When the market bounced back, they had gained massive brand dominance while others had to rebuild from scratch.

4. Create Offers That Match What People Need Now

If customers are hesitant to spend, give them a reason to say yes. That doesn’t mean slashing prices—it means repackaging your offers in a way that makes sense for today’s market.

  • Flexible payment options (think Klarna, Afterpay, or tiered pricing).
  • Bundled deals that increase perceived value.
  • Subscription models that offer affordability over time.

Example: Many high-end beauty brands shifted from one-time luxury purchases to subscription models with lower upfront costs. The result? Steady revenue and a lower barrier to entry for hesitant buyers.

5. Focus on Customer Retention Over Customer Acquisition

It’s always cheaper to keep a customer than to find a new one. When spending slows down, businesses that focus on retention tend to outperform those chasing new leads.

  • Increase engagement with email marketing and loyalty programs.
  • Offer exclusive perks to repeat customers.
  • Get personal—reach out, ask for feedback, and show appreciation.

Example: Apple thrives because it doesn’t just sell products—it keeps customers inside an ecosystem. Once you own an iPhone, it’s easier to stay with Apple than switch to a competitor. That loyalty is what keeps their revenue steady, even when people are spending less.

The Bottom Line: Market Smarter, Not Harder

Uncertain times don’t mean you stop marketing—they mean you market better. The brands that thrive aren’t the ones that panic and pull back. They’re the ones that adapt, stay visible, and continue building trust.

  • Double down on what’s already working.
  • Adjust your messaging to match the moment.
  • Stay in front of your audience while others go quiet.
  • Make your offers more accessible without undercutting your value.
  • Keep your existing customers engaged.

Smart businesses see uncertainty not as a roadblock, but as an opportunity to stand out. The question isn’t “Should we keep marketing?” It’s “How do we do it smarter?” The ones who figure that out? They don’t just survive—they come out ahead.

Charlee Jade O'Donoghue

Charlee O'Donoghue is the Head of Design & Brand at brandch. You can consider her the Gordon Ramsay of the design and strategy world, passionate, dedicated, and sharp! There's probably not a single campaign or design we've produced that she hasn't overseen or touched-generating over $5M in revenue for her clients last year alone.